$10 per case (up to 12 bottles) for deliveries within Western Australia. All other states $20 per case (up to 12 bottles). Free delivery for online orders of $250 or more.
Australia Post eParcel is our delivery partner and covers all metro and most regional areas in Australia, subject to Australian Government regulations. Please email us at email@example.com for any shipping enquiries. Estimated delivery times are between 3 and 10 business days depending on your address.
Upon dispatch, we will send you an email with your eParcel tracking number which will allow you to track your delivery via http://auspost.com.au/track. If you are not at home when eParcel delivers, then an Article Awaiting card will be left in your postbox and you can collect your order from a local post office at a later time. If you pay by credit card you can request to have your order left unattended. However, even if you make this request, Australia Post reserves the right to leave an Article Awaiting card. They will do this where eParcel staff judge that the order is not safe or could be accessed by persons under the age of 18 years.
Please note that you or the person receiving your order must have ID proving they are over 18 years of age.
If you wish to change or cancel your order, please contact our cellar door via (08) 9755 2121 or firstname.lastname@example.org. Proof of purchase must be provided to obtain a refund and all exchange products must be in their original condition and packaging.
If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of the delivery for the return.
If you change your mind, exchanges are at Abbey Vale Wines discretion. For exchange of a delivered product, unfortunately additional delivery charges will be deducted from your refund. Please note that all change of mind returns must be in their original condition and packaging.